Login and Passwords Q: How do I find out my login details? Q: I’ve forgotten my password details Q: I’ve forgotten my username details
Registration Q: How much is it to enter? 210km ride (with Ferry) via Sorrento or via Queenscliff : $135 (includes Free Event Jersey*, ferry and lunch);
210km ride (no Ferry) Sorrento Return or Queenscliff Return : $125 (includes Free Event Jersey* and lunch);
100km Ride : $100 (includes Free Event Jersey* and lunch);
80km School Challenge Ride : $50 (includes Free Event Jersey * and lunch);
50km Ride : $50 (includes Free T-shirt**).
* The Free Event Jersey is an early entry incentive. Complete your registration by 5pm Monday 15 June 2009 to qualify for the Free Event Jersey. Q: Is there a minimum age to participate? Q: How do I turn off Google Auto Fill? Q: When is registration complete? Q: What if I don’t complete payment when I register? Q. My preferred ride option no longer appears in the drop down menu? Q: How do I cancel my registration? In order to receive 100% of your registration cost back, you can transfer your registration up until 5pm Monday 31 August. Q: How do I transfer my registration? If the new rider has already started a registration, you will need to contact Bicycle Victoria in order for this registration to be cancelled, so that transfer can be processed correctly. Please call Ph 03 8636 8888 or via our webform. 1. Login to www.atb2009.com.au using your username and password. (Team Managers - if transferring on behalf of one of your team members, please make sure you login as that rider and not yourself) The transfer option will close at 5pm Monday 31 August. Ride Direction for the 250km Ride Direction for the 210km (with ferry) Q: I want to ride to Ride Direction for the 210km (WITHOUT ferry) Q: I want to ride to Making Changes to your Registration Q: I signed up as an individual, how do I join a team? Free Cycling
Q: How do I change my jersey size (prior to 5pm Monday 31 August)? Q: What do I do if my free short sleeve event jersey does not fit?
Q: Do I need my Bicycle
A: No - you will be issued with unique login details when you complete the "Rider" page of the registration.
A: When you complete the “Rider” page of the registration with your name and e-mail details, your username and password will be e-mailed to you.
A: Click on “Forgotten password?” link. Login details will be emailed to you.
A: Click on "Forgotten username?" link. Login details will be emailed to you.
250km Ride :$140 (includes Free Event Jersey*, ferry and lunch);
** Entry must be completed by the date stated in the Terms and Conditions.
A: Yes. For the 210km and 250km ride options the rider must be aged 15yrs or older on the day of the ride. For the 50km, 80km and 100km ride options the rider must be aged 12yrs or older* on the day of the ride. *Rider's aged 12 -15yrs, must be accompanied on the ride by a registered rider over the age of 18yrs.
A: Option 1. Near your Google Toolbar (top right) Click Settings, then Options and unclick Auto Fill. Log out and log in again. Or Option 2. Place a full stop in every empty field.
A: Registration is complete when all required information is filled in and payment has been processed.
A: Your place will not be confirmed until payment is received. Your details will be saved and you can return to your registration at any time to complete it by simply logging in.
A: Your preferred ride option has sold out. You could select another option and / or Register at Bicycle Victoria Forums www.bv.com.au/forums and post a message in the ATB Discussion section requesting a Transfer from anyone that has to cancel or change options for some reason.
A. You must notify Bicycle Victoria in writing via our webform in order to cancel your registration. Cancellations prior to 5pm Monday 31 August will receive 50% refund. After this date, you will not be eligible for a refund. Bicycle Victoria members may be able to receive a refund after this date by making a claim through their membership.
A. You will need the contact information of the new rider to complete the transfer (details as per tab 1. Rider) Or go to http://www.bv.com.au/forums/ and see if there are any riders wishing to take over your registration. If you entered prior to 5pm Monday June 15, don't forget to tell the new rider that the transfer includes the free event jersey (50km riders not applicable).
2. Go to the ATB Registration menu option on the left.
3. Under Tab 2. Rider options, there is a link to transfer your registration, click this and put the new rider's contact details.
4. If you do not know all the information required, put in a full stop or randomly choose an option from the drop down box if required.
5. At the bottom of the page, go through to the payment gateway to pay for the $20 transfer fee.
6. The new rider will receive a username and password via email which will prompt them to update their registration. Once logged in, they will need to update their contact details (if required), update details under Tab 2. Rider Options and read through and agree to the Tab 3. Terms and Conditions
7. The new rider will pay for the ride option and the transfer directly to you.
Q: Which direction does the 250km ride go?
A: Anti-clockwise, via Queenscliff first.
Q: I want to ride to Queenscliff first - which ride option do I choose?
A: Choose the "210km Queenscliff" option.
A: Choose the "210km
Q: I want to ride to Queenscliff and back to
A: Choose the "210km Queenscliff return (no ferry)" option.
A: Choose the "210km
Q: If my registration is complete, what do I do if I wish to change my ride option?
A: Login using your username and password, and click ATB Registration in the menu on the left and then Tab 2. Rider Options , click on the drop down box and re-select the ride you wish to participate in, and press 'Save' at the bottom of the screen. All changes must be completed by 5pm AEST Monday 31 August. Only new registrations will be accepted until the closing date of 5pm AEST Monday 5 October (and 5pm Thursday 8 October for 50km entries).
A: Login using your username and password and click ATB Registration in the menu on the left and then Tab 1. Rider. The first question asks "Are you riding in a Team?" Click "Yes" and then type in your teamcode, press Save at the bottom of the screen and then your team name will be confirmed at the top of your registration.
Q: How do I know what size is right for me?
A: You can try on a SCODY cycling jersey in any Rebel Sports Store, or come into the Bicycle Victoria office (L10 / 446 Collins Street) to try on a jersey. You can change your jersey size at any time up to 5pm, 15 June 2009 (AEST) by logging in and going to the “Rider Options” page of the registration. Go to our website for more details about the jersey sizing.
A: You will need to make this request via the Bicycle Victoria webform, or call 03 8636 8888.
A: You have three options in order to exchange your jersey.
- You can come into the Bicycle Victoria office, which is on level 10, 446 Collins Street, Melbourne.
- Send us your original jersey along with a self-addressed, postage paid large envelope or satchel (Approx $5 postage) and we will return a replacement jersey to you.
- Bring your jersey to Alexandra Gardens on Friday 16 and Saturday 17 October (during the 50km registration collection times) for exchange.
Teams Q: How do you add the placeholders in team e-mails? Merchandise Q: Can I buy merchandise even if I am not registering as a rider? PayPal – paying by bank account Q: Is there a fee to use PayPal? Credit Card payment Q: What if I have Amex or Diners? 1. Ask friend who has a Visa or MasterCard to pay for you (and pay you friend back!) 2. Set up a Paypal account (see above) 3. You can also use the new Visa or MasterCard PrePaid which works like a phone card and allows you to only put the amount you wish to spend on the card and use it to buy things online without entering your credit/debit card. 4.Contact Bicycle Victoria and request an invoice (Team Payments only).
For a step-by-step guide for entering and managing teams, see our tips for your online registration.
A: Copy the placeholders into the text of your e-mail – e.g [FirstName]. Ensure that the exact caps and text is copied. If you cut and paste the placeholders you may get a table format. In this case, it is better to manually type in the placeholders.
Q: Can I pay for my merchandise and my ride entry fee together?
A: Yes, under the merchandise tab you will be able to select merchandise and pay online at the end of the registration.
A: Yes, by clicking the Merchandise option on the left hand side of the screen under FAQs on the registration homepage. Here you will be able to select products and pay online.
Q: How do I pay by bank account?
A: If you want to pay by bank account, you will need to join PayPal. If you are not an existing user of PayPal, we recommend joining PayPal before you complete your registration.
• Go to www.paypal.com.au and click on “Sign Up Now”. Once you have been sent your confirmation e-mail you will then need to link your bank account details to your account.
• Log in to PayPal and click on the “Profile” button which is located at the top right of the page. You will then be able to click on “Bank Accounts” which is listed in the middle list under Financial Information.
• Once you have completed the process of entering your Bank Account details, you are set up to pay via your bank account.
A: No, it is a free service. For more information, please visit http://tinyurl.com/33a7c2
Q: What credit cards are accepted for payment?
A: Visa and Mastercard
A: These cards are not accepted. You have 4 other options;
Visa Prepaid
http://www.prepaidshop.com.au/
MasterCard Prepaid
http://www.westpac.com.au/Internet/Publish.nsf/Content/PBTSGC+Gift+Card